Most common issue
Broker says I'm not tracking?
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First, turn off any VPN on your phone. A VPN hides or fakes your location and blocks tracking — no matter how you track. Turn it off, then try again.
Still not tracking? Tell us how you track this load:
The Trucker Tools app
You installed Trucker Tools on your phone
The MacroPoint app
You installed MacroPoint for Truckers
A BotLine check-in link
A broker texted you a link — no app
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My truck's ELD (Samsara / Motive)
Tracks from the truck — usually a carrier/dispatch fix
Not sure how you're tracking?
If a broker texted you a link, it's a BotLine check-in. If you installed an app, pick it above. Still unsure — ask your broker which one they set up, or ask Charleneand she'll figure it out with you.