MacroPoint tracking statuses explained

Ready to Track

Set up for tracking but hasn't reached its start date/time yet.

Tracking Now

Successfully tracking — MacroPoint is receiving location data as expected.

Tracking – Waiting for Update

It was tracking (or an asset was assigned) but new location data hasn't arrived on the expected interval.

Tracking Completed Successfully

The session ended and location data was received consistently for the whole load.

Requesting App Install / Requesting Installation

The driver was texted a link to install the app but hasn't yet (or hasn't enabled Always location). 'Requesting Installation' (Canada) doesn't require the app; US/Mexico do.

Invalid Truck Number / Invalid Trailer Number

The truck/trailer ID on the session is missing, incorrect, or a dummy value. Fix the asset ID.

Phone Not Locatable / Incompatible Phone

The driver's phone doesn't support the app and can't track for this load.

Reported Wrong Number / Reported Landline

The phone number is invalid or a landline, so it can't be tracked.

Driver Phone Unresponsive

The device isn't responding to MacroPoint's ping requests.

Stopped by Creator

The requester (shipper/broker) cancelled the tracking session.

Stopped Early by Driver

The driver ended the session before completion.

Location Hidden / Denied / Refused Installation

The driver opted out of tracking, rejected the request, or declined to install the app.

Expired statuses

Expired without Location, Expired Without Installation, Expired with Location Hidden, or Expired with Driver Phone Unresponsive — the session ended without usable location for that reason.