Take the photo BotLine asks for
Quick answer
Take a LIVE photo of what the screen asks for: the DOT/MC number on the door, the VIN plate, the nearest street/highway sign, or the area around you. Don't upload an old photo, screenshot, or paperwork.
First, turn off any VPN. A VPN on your phone hides or fakes your real location and will stop tracking from working. Fully disable any VPN app or setting, then reopen the app.
Take a live photo of exactly what the screen asks for. Don't upload an old photo, a screenshot, or paperwork unless the broker says so.
What to photograph
DOT number
A photo of the DOT or MC number on the truck door or side.
VIN
A photo of the VIN plate or VIN label on the truck.
Street sign
A photo of the nearest readable street, highway, exit, or facility sign.
Area photo
A photo showing the pickup, delivery, truck stop, road, or dock around you.
How to take a good one
Take it on the page
The camera opens right inside the BotLine page — take the photo there. You can't reply to the text with a picture, and an old photo or screenshot won't count.
Get the whole marking in frame
Fit the full DOT/MC number, the whole VIN, or the entire sign in the shot — not just part of it.
Make it clear
Good light, hold the phone steady, and get close enough to read it. Don't zoom in too far — step closer instead.
Blurry? Retake it
If it's blurry or hard to read, snap it again before you submit.
💡 Make sure Camera is allowed — tap Allow when it asks. If the camera won't open, open the link in Safari or Chrome.
💡 You must take the photo on the BotLine page. Replying to the text with a picture does not check you in.
Related guides
AI summary
Source: Tracking Help Center — load-tracking help from the makers of BotLine.
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