# Tracking Help Center > Carrier load-tracking help from the makers of BotLine — covering Trucker Tools, MacroPoint, BotLine, Samsara, and Motive. Step-by-step guides, FAQs, an AI Q&A endpoint, and a machine-readable content API. Made by the makers of BotLine; not affiliated with the other providers (Trucker Tools, MacroPoint, Samsara, Motive). ## Trucker Tools App - [Broker says I'm not tracking — but I have the app](https://www.onlinereportcentral.com/kb/trucker-tools-not-tracking-but-have-app): The #1 tracking problem. Run this checklist in order — most fixes take under a minute. - [Download the Trucker Tools driver app](https://www.onlinereportcentral.com/kb/trucker-tools-download-app): Install the free Trucker Tools app from a tracking text link and verify your phone to start a load track. - [Start and end a load track (Trucker Tools app)](https://www.onlinereportcentral.com/kb/trucker-tools-start-end-load-track): Open the load from the text link, allow location, start tracking, and pause or end when done. - [Fix location settings — iPhone (Apple)](https://www.onlinereportcentral.com/kb/trucker-tools-location-settings-apple): Set Trucker Tools location to 'Always' with Precise Location so tracking stays on the whole trip. - [Fix location settings — Android](https://www.onlinereportcentral.com/kb/trucker-tools-location-settings-android): Set Trucker Tools location to 'Allow all the time' with Precise Location to keep tracking reliable. - [How auto-start tracking works (Trucker Tools)](https://www.onlinereportcentral.com/kb/trucker-tools-auto-start-tracking): Load tracking auto-starts only when three conditions are all met — here's what they are and why it might not. - [Scan and upload documents (Trucker Tools)](https://www.onlinereportcentral.com/kb/trucker-tools-document-scanner): Scan a BOL, POD, or other document in the app and it goes straight to the broker's TMS and portal. - [Complete custom load actions (Trucker Tools)](https://www.onlinereportcentral.com/kb/trucker-tools-custom-actions): Brokers can add custom actions — photos, checklists, counts, signatures — to a load. Here's how to complete them. ## MacroPoint App - [MacroPoint says I'm not tracking — fix it](https://www.onlinereportcentral.com/kb/macropoint-not-tracking): The most common MacroPoint tracking problems for drivers, in order. Most take under a minute. - [Install the MacroPoint driver app](https://www.onlinereportcentral.com/kb/macropoint-install-app): Download Descartes MacroPoint for Truckers, set location to Always, and verify your phone — about a minute. - [Connect your tracking to MacroPoint (ELD/GPS, TMS, or app)](https://www.onlinereportcentral.com/kb/macropoint-connect-tracking): The three ways a carrier can feed location to Descartes MacroPoint, and how to get set up — all free. - [MacroPoint tracking statuses explained](https://www.onlinereportcentral.com/kb/macropoint-tracking-statuses): What each Descartes MacroPoint tracking status means and what to do about it. ## BotLine Verification - [My BotLine check-in won't go through](https://www.onlinereportcentral.com/kb/botline-not-working): The quick fixes when a BotLine check-in won't submit. Most go through in under a minute. - [Do a BotLine check-in (start to finish)](https://www.onlinereportcentral.com/kb/botline-driver-verification): Finish a BotLine check-in from the text link — no app, under a minute. - [The BotLine link won't open](https://www.onlinereportcentral.com/kb/botline-link-wont-open): Open the BotLine link in Safari or Chrome and turn off any VPN — that fixes it. - [Turn on location for BotLine](https://www.onlinereportcentral.com/kb/botline-allow-location): Tap Allow when BotLine asks for location. If you missed it, allow location for your browser and reload. - [Take the photo BotLine asks for](https://www.onlinereportcentral.com/kb/botline-photo): Take a live photo of exactly what BotLine shows — DOT, VIN, a street sign, or the area. Not paperwork. - [Enter your BotLine code](https://www.onlinereportcentral.com/kb/botline-code): Type the 3-digit BotLine code with the big buttons. It never uses 0. - [I didn't get the BotLine text](https://www.onlinereportcentral.com/kb/botline-no-text): Check your number with the broker, look in spam/blocked, and have them resend. - [Send a BotLine verification (dispatchers)](https://www.onlinereportcentral.com/kb/botline-dispatcher-verification): Send a no-app check-in request; BotLine confirms the driver's phone, location, and proof photo, then shows the result in the portal. ## Samsara - [Share your live location (Samsara)](https://www.onlinereportcentral.com/kb/samsara-share-live-location): Generate a public, time-limited Live Sharing link so a broker can see the truck's location without a Samsara login. - [Connect your Samsara ELD to Trucker Tools](https://www.onlinereportcentral.com/kb/samsara-connect-trucker-tools): Authorize Trucker Tools to pull your Samsara vehicle/trailer GPS so loads track automatically by truck number — no driver app needed. ## Motive - [Share your live location (Motive)](https://www.onlinereportcentral.com/kb/motive-share-live-location): Create a public Share Live Location link from Motive so a broker can follow the truck in real time. - [Connect your Motive ELD to Trucker Tools](https://www.onlinereportcentral.com/kb/motive-connect-trucker-tools): Add Trucker Tools in your Motive marketplace so loads track from the truck's ELD/GPS automatically — no driver app needed. ## ELD / Telematics Connection - [Telematics tracking error statuses (and how to fix them)](https://www.onlinereportcentral.com/kb/telematics-error-statuses): What each common telematics tracking error means and the steps to resolve it. - [Missing assets — troubleshooting (telematics)](https://www.onlinereportcentral.com/kb/telematics-missing-assets): Why a truck or trailer may not appear in the available-assets list, with general and provider-specific fixes. - [View & manage your assigned loads / update the truck](https://www.onlinereportcentral.com/kb/carrier-view-manage-loads): As a carrier, update the assigned truck/trailer (asset ID) on a live telematics load track — by email link or the Carrier Portal. ## For agents - [API documentation](https://www.onlinereportcentral.com/agents): endpoints, schemas, rate limits - [Full content (JSON)](https://www.onlinereportcentral.com/api/content): every guide + FAQ, machine-readable - [Full text](https://www.onlinereportcentral.com/llms-full.txt): the entire knowledge base as plain text - [Sitemap](https://www.onlinereportcentral.com/sitemap.xml) Note: the AI Q&A and content APIs allow up to 25 requests per day per IP.